Category Archives for CoretekCloud

Christmas 2019 Blog Image

Christmas Opening Hours

We hope everyone has an enjoyable Christmas and New Year. Coretek will be taking a short break for Christmas Day, Boxing Day and New Years’ Day and then will be back raring to go for 2020.

Here are our opening hours over the holiday period:

Christmas Eve – Open

Christmas Day – Closed

Boxing Day – Closed

December 27 – Open 9 to 5

December 30 – Open 9 to 5

New Year’s Eve – Open 9 to 5

New Year’s Day – Closed

SharePoint File Restore Blog Featured Image

How do I restore a file in SharePoint or Teams?

File restore is always a vital feature to have. You can never be prepared for that moment when an important document is accidentally deleted, overwritten or even worse, infected by malware.

A common misconception is that by storing your documents in the cloud, you relieve yourself of any responsibility for backing these documents up. That fact is, this simply isn’t true.

Your cloud provider i.e. Microsoft, AWS, Dropbox etc. are responsible for keeping their service online within their SLAs but if you accidentally delete a document, it is generally up to you to get it back.

I say “generally,” because Microsoft have now brought in some additional features in Office 365 to help you out.

The first of these is the recycle bin. This isn’t a new feature but it’s one that many people aren’t aware of. Just like the recycle bin on your Windows desktop, if you accidentally delete a file, you can go in there and restore it.

How to restore a file from SharePoint recycle bin

If you delete a file in SharePoint, you can restore this from the recycle bin by following these steps:

  1. Browse to the Document Library that contained the file you accidentally deleted.
  2. From the left-hand menu, select Recycle Bin.
  3. Choose the file in the list and then click on the restore button in the main bar.
SharePoint File Restore Image 1
SharePoint File Restore Image 2

How to restore a SharePoint Document Library

Microsoft have recently extended this functionality to be able to restore an entire document library to an earlier date. This was announced by Microsoft earlier in 2019 and has now been rolled out to Microsoft 365 and Office 365 tenancies.

This feature would be particularly useful in situations where the entire library had become compromised, such as with a malware infection.

Here is how you restore a Document Library:

  1. Browse to the Document Library that you wish to restore to an earlier time.
  2. Click on the cog icon in the top-right to bring up the settings menu.
  3. Select ‘Restore this library’. Note – this option will only appear if you are logged in with an account that has owner permission over the document library.
  4. From the drop-down ‘Select a date’ menu, choose an option of when you want to restore from. If you need to specify an exact date, choose ‘Custom date and time’.
  5. You can then use the slider to choose the date you require.
  6. Finally, choose the exact point you wish to restore from by ticking the relevant time from the list.
  7. Click ‘Restore’.
SharePoint Library Restore Image 1
SharePoint Library Restore Image 2

Conclusion

So there you have it. A couple of ways to restore files in SharePoint that you may not have previously been aware of. Happy restoring!

Password Safety Blog Featured Image

How to Keep Your Passwords Safe

Strong security starts with your accounts. If your accounts have weak, insecure and unsafe passwords that can be easily guessed or cracked then you will be leaving yourself open to anyone walking right into your online life and taking whatever they like.

Here are the steps you need to take to ensure you are keeping your passwords safe.

Have a complex password

Go through all your passwords right away and make sure that they are:

  • At least 8 characters long (15 or more is better)
  • Contain all of the following: uppercase, lowercase, numerical, special character (?!# etc)
  • Much better is to auto-generate a password using a Password Manager (see below)

As an example, “K3*#8ics&LE@%Du” is a strong password. “Password1” is not.

Bonus Tip – Auto-generate your complex passwords using a password manager (see below).

Don’t have the same password for each account

A fairly obvious one this – if you have the same password for every account, someone only needs to guess the password right once to get access to all of your accounts. If you have any duplicate passwords, change these right away.

Bonus Tip – Your password manager can check this for you.

Use a password manager

Unless you have a photographic memory, it’s going to be pretty tricky to remember all of your passwords, especially if you have created unique and complex passwords as recommended above.

A password manager is going to save your life and you will probably wonder how you ever lived without it.

The purpose of a password manager is to safely store all of your passwords in an encrypted form. What’s better is you only need to remember one master password to access all of them. The only downside is that you need to make sure that your master password is very strong and whatever you do, don’t forget it!

There are a number of good options to choose from including LastPass, RoboForm and KeePass.

Don’t save website passwords in your browser

You know that really handy message that pops up in your web browser that says “do you want to remember this page?”. Well, it might be really handy but it’s also very insecure. Stick with a decent password manager to store your website passwords.

Use “forgot your password” questions with care

When you set up a new account, you may be asked to enter additional security questions such as mother’s maiden name, place of birth etc. These are in place in case you forget your password but be very careful when using these, especially if they can be easily guessed or looked up. A much better approach is to skip these altogether and save your password in your password manager so you can’t forget it.

Bonus Tip – use a different “secret” email address for your ‘reset your password’ settings, protected with an extra secure password.

Use 2 Factor Authentication

Some websites will allow you to turn on something called 2 Factor (or Form) Authentication. This is a feature that requests an additional form of authentication, as well as your password.

This is commonly used on online banking websites where you will need to enter your password and an additional code generated from a secure key or mobile phone app. This means that even if someone does guess your password, they will not be able to access your account without the additional code.

Many sites allow you to enable 2FA and there are a number of free apps to choose from such as Google Authenticator.

Want to find out more?

This blog article comes from one of the chapters from our ebook – The 7 Simple Steps to Protect Yourself Online in Minutes.

7 Simple Steps Ebook Cover

If you found it useful, why not download a copy now? It’s our jargon-free guide to help anyone vastly improve their online security right away. Even better, you can start implementing the steps right away and you don’t need any technical knowledge to do so.

By the way, it’s completely free. Download your copy now.

Blog Featured Image Spot The Phish

Can you spot a spoofed email? Play Spot the Phish and find out!

Phishing may be a term that you are unfamiliar with but chances are, you have either been a victim or know someone who has been.

If you don’t already know, phishing refers to when you are sent an email by someone who is impersonating either another person or company in an attempt to obtain sensitive or personal details about you. It is also referred to as “spoofing” or in the case of trying to target high-level executives, it can be referred to as “whaling.”

A very common example is receiving an email which appears to be from your bank asking you to change your password or confirm your details. Upon clicking the link and providing the details, the fraudster now has access to your account details.

Emails such as this can also be used to gain remote access to your device or to spread viruses and malware.

Can you spot the Phish?

Our email security partners, Barracuda, have come up with a fun game which will test your ability to spot which emails are spoofed and which are genuine. Give it a try now and let us know your score!

PLAY SPOT THE PHISH NOW!

How to secure your email

So, you are now an expert in spotting phishing emails. But what about securing your email account to minimise the chance of getting an attack in the first place? There are several steps to make your email considerably better protected.

Consider 2 Factor Authentication

2 Factor Authentication is a way of making your accounts more secure by asking for an additional piece of information such as a generated code. Many web-based email providers such as Outlook.com and Gmail are compatible with 2FA.

Create a different email for password resets

All the hard work of setting unique passwords for all of your accounts can be undone if someone gets access to your main email account and uses the “forgot your password?” feature to reset them all. Create a separate “secret” email address just for password reset emails and you will be much more protected, especially if this account has 2FA enabled.

Be phishing aware

Firstly, always be on guard if you receive an email from your bank. It may be genuine, but always be more careful before opening or clicking on any links.

Secondly, always check the sender’s email address. For instance, if the email is supposed to be from HSBC but the email address is something completely different, delete the email immediately.

Unfortunately, this isn’t foolproof and this is when the following check “be spoofing aware” comes in.

Be spoofing aware

Cybercriminals have become more advanced and can now “spoof” email addresses. This means that even if you check the sender’s email address, sometimes it can appear to be from the correct person. This is much harder to spot than the more rudimental phishing attack mentioned above.

The first step to counter this is education. Make sure you (and your colleagues) are all aware that emails can be spoofed. Send round an email, direct them to this article or book a quick training session to explain good email security practices.

Secondly, make sure you have internal processes that put additional checks in place. For instance, if anyone is asked to make a payment via email, ensure this is always verbally confirmed by the finance director before actioning the payment.

Thirdly, review the language used in the email. Does this look like a legitimate email? Would the sender be using these phrases? Typos and poor grammar are a dead giveaway, especially if the email is ostensibly from a professional company.

Finally, decent email filtering will be able to reduce the number of these emails reaching your inbox.

Get email filtering

A comprehensive email filtering solution will pay for itself many times over. It not only provides protection against spoofed emails but will also protect your inbox from email-borne viruses and malware. As well as this, email filtering keeps spam in check so you can concentrate on your legitimate work email.

There are a number of options available, we offer email filtering as part of our SecureSuite Email package, which is built on technology from the industry-leading Barracuda Networks.

Set up email archiving

Following the steps above will make a huge improvement in safeguarding your email account but there is another area to consider. What happens if you accidentally delete an email?

This is where email archiving comes in. Think of it as a backup for your emails. Like email filtering, we include email archiving in our SecureSuite Email package. Other popular options include Mimecast.

These tips are taken from the email chapter of our new eBook, 7 Steps to Protect Yourself in Minutes. So if you found these helpful, keep an eye out on our website as we will be making the entire book available for free in the next few weeks.

Coretek is 20 today

Today is Coretek’s 20th Birthday!

Today is a very special day…it is Coretek’s 20th birthday!

We would like to extend a MASSIVE thanks to everyone who has helped us get to this impressive milestone. From staff past and present to all of our clients, we could not have done it without you!

To celebrate, we are looking forward to having a team day together in the next few weeks so watch our social media to see how we get on. We are also planning something special later in the year to say thank you to our incredible, loyal clients who have played such a big part in helping us reach our 20th year.

For those who are unaware of our “origin story”, Coretek was born 20 years ago when our founder Garry Miller was working as the IT manager of a global chemical company. Frustrated with the lack of competent and reliable IT organisations, he created Coretek to provide a better level of service and to help organisations like his.

From the very beginning, Coretek was built on the promise to provide IT support services with exceptional customer service and technical support expertise as a “seamless extension to your organisation”. The goal being to help people avoid the time and stress of IT firefighting and to provide long-term guidance with the scalable systems to help organisations succeed.

Things have changed a great deal since 1999! Back then the internet and Google were in their infancy, everyone was terrified of the much-hyped millennium bug and smartphones and social media didn’t even exist.

A lot has changed at Coretek over the last two decades too. We have moved office, we now operate our own UK-based cloud environment and are proud to provide support to thousands of users, across 10 countries.

We are still passionate about helping our clients succeed by providing exceptional IT support and services and are very much looking forward to seeing what the future brings!

ISO 9001:2015 Featured Image

Coretek are now ISO 9001:2015 accredited!

We have some exciting news – Coretek are now ISO 9001:2015 accredited!

Our company are fully committed to providing our clients with a continually high quality and dependable service. To ensure our service levels remain high, we are externally audited every year by BSI.

This audit consists of going through our company and processes with a fine-tooth comb to make sure that we continue to adhere to the latest standards.

What this means for our clients and potential clients is that you don’t need to take our word that we provide a great service – we have an independent company checking for you.

About ISO 9001

ISO 9001 is widely regarded across the world as the leading standard for quality management. It has been proven that companies that follow the standard offer considerably improved products and services and in addition, make fewer mistakes.*

Furthermore, ISO 9001:2015 is the very latest iteration of the standard so you can be confident that we are measured against the very latest principles.

The regular assessment is put in place to ensure that quality management is inherent and continually improved, rather than a one-off qualification that is achieved and then quickly forgotten.

How to find out more

If you have any questions about the ISO 9001 qualification, please give us a call and we will be happy to share our experience and help however we can.

*Source: BSI Benefits survey – BSI clients were asked which benefits they obtained from ISO 9001:2008

Workspace-as-a-service

What are the Benefits of Workspace as a Service and how do they differ from Desktop as a Service?

You may or may not know that we provide Workspace as a Service here at Coretek. So what is Workspace as a Service? Workspace as a service, or WaaS for short, is essentially a ‘business in a box’ that only needs a computer and an internet connection to get started. All of your business documents, emails and applications are available. WaaS can be accessed with many different types of devices and you can take advantage of collaboration services provided by Office 365 to further augment this.

You may have previously heard of Desktop as a Service but not Workspace as a Service. Workspace as a Service is a complete, managed solution, whereas Desktop as a Service is a self-managed solution. The positives of Coretek for management, advice and consultancy shine through for this type of service, so no technical knowledge is required, we do the setup and maintenance work for you. All you need is an internet line.

Not just a desktop – your whole business in a box

You have your own personal space and a secure space for your business files and applications. We fully support applications such as Sage Accounts, Basic PAYE tools or almost any other productivity application. Many of our existing clients have bespoke applications running in their environments as well.

Work from anywhere in the world

With the remote access capabilities, you can really work from anywhere in the world, as long as you have an internet connection.

Requirements change? – Expert support you can talk to

CoretekCloud Workspace as a Service is a managed service and if your requirements change you can get in contact with us and we can make the alterations you require for your business to succeed. We can provide guidance on IT strategy, security and compliance, as well as technical implementation services.

Proactive security and support services

With CoretekCloud, almost every major security issue in the last year has been mitigated on day zero. We provide constant proactive maintenance and security solutions to make sure your business is safe.

Cost reductions from removing onsite hardware

If you have an on-site server, you are looking at continuous expenses which can add up. You will be looking to change your server every 5 years or so as technology is continuously improving and moving on. This can become very expensive, especially if you have multiple servers. With Workspace as a Service, you simply connect to your cloud environment which is hosted in our CoretekCloud data centre, which removes the cost of the on-site hardware. For our Cloud solution, you pay on a per-user, per-month basis. This works out as considerably cheaper and due to a regular recurring cost, it is easier to budget for.

4th-day-of-christmas

On the 4th day of Christmas Coretek offered you…

Buy 50 CSC’s and Receive a FREE Amazon Echo Dot!

A ‘CSC’ is a Coretek Service Credit, which is an hour of our engineering time. Contact us for more information.

To redeem, contact us with the code: 4thDayOfChristmas

Voucher codes are redeemable until the end of January. Purchase does not have to be made on point of redemption.

Please contact us via social media, call or email us today to redeem this prize – 08003047444 or enquries@coretek.co.uk.

 

black-friday

The Best Tech Black Friday Deals So Far…

As you probably already know, it is Black Friday this Friday! Black Friday was originally a tradition in America, but now UK retailers are getting heavily involved. On Black Friday, shops drop their prices on many of their products. It is known that the name of ‘Black’ Friday came along because this date was supposedly a date when retailers were going ‘into the black’. ‘Going into the black’ means to make a profit. These profits were shown in the retailer’s financial records. In the records, where red ink has been used it meant there were losses, black ink meant a profit. Black Friday initiated the first day of the holiday season where there was only profit.

This year Black Friday takes place on Friday the 24th of November! However, you will already be seeing deals appearing as of today in some retailers. We decided to take a look at the best upcoming tech deals which you can get this week and on Friday.

Microsoft Surface Pro with Black Typecover – 128 GB

Surface-Pro

The Microsoft Surface Pros have become very popular and now Currys are doing a great deal on one that you won’t want to miss. Get a 128 GB Microsoft Pro with a Black Typecover included for only £849 compared to the usual £1099.99 that it would be. That saves you a massive £250.99, so head over to Currys to buy yours now.

The brand new Amazon Echo (2nd generation)

Amazon-Echo

You may have seen recently that Amazon brought out a new range of products including the all-new Amazon Echo. Well, Amazon has decided to get involved with the Black Friday deals and have brought the Price of the Amazon Echo down from £89.99 to £69.99 making it that little bit more affordable, and a perfect Christmas present. You can buy the new Amazon Echo from the Amazon website.

Google Home

Google-Home

The Google Home is very similar to the Amazon Echo but uses the Google Assistant rather than Alexa. Currys have decided to reduce the Google Home down to £78 from £129. This saves you a massive £51, which really should not be missed. It has been predicted that these are going to sell very quickly so get in there fast. You can get the Google Home from the Currys website.

Sony Playstation Pro

PS4-Pro

Amazon has revealed that they are selling the Sony PlayStation Pro with FIFA 18 + Call of Duty: WW11 (PS4) for only £299.99. That’s a massive £50 discount off of the of the price that it is originally being sold at, plus you have the games included. The PS4 Pro is the upgrade of the PS4 and has twice the amount of power as its predecessor. You can buy this off of Amazons website.

Udemy

Udemy

 

Udemy is an online course marketplace. A little different from the above products, here you can buy online courses to help with your learning development. Udemy has a Black Friday deal on with over 55,000 online courses at £10 or less. They host many different types of courses ranging from foreign languages to music and IT. Take a look at Udemy’s website to see if there is anything that takes your fancy and get it quick whilst the Black Friday sale is on.

Many more retailers such as Tescos, Argos, John Lewis and Game have an array of deals on already and more to come this Friday. Good luck with your Black Friday shopping and remember to keep safe on the busiest shopping day of the year. We have put together some tips on how to keep safe whilst shopping online and in-store on Black Friday.

Secure-Internet-Fetaured-Image

SecureInternet – A brand new solution for fast and secure internet coming soon!

Coming soon – Coretek SecureInternet!

We have some exciting news! Here at Coretek, we have been carefully listening to our school and business clients and internet lines are one of the things that is most frequently requested.
In particular, schools have been telling us there is a clear need for fast and secure internet designed specifically for education.

With this in mind, we have been busy putting together an unbeatable package that meets the following needs:

  • Value – cost-effective and fits within school budgets
  • Secure – industry leading security against threats
  • Safe – filtering that keeps pupils safe online
  • Flexible – the autonomy to decide what sites to allow and block
  • Fast – above all…FAST speeds to cope with the needs of education

This package is currently in testing and should be ready for release within the next few months.

If you are interested in finding out more, you can register your interest by calling us on 0800 304 7444 or email us at enquiries@coretek.co.uk and we will make sure to notify you as soon as SecureInternet goes live!

But what if you’re a business? Don’t panic….we’ve thought this through! The new SecureInternet package can also be optimised for business use. Contact us today, to find out more.

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