Category Archives for Group

Google Partnership – Coming Soon!

Coretek has always been proud of providing the best technology solutions for our clients. As such, we continually investigate the latest and greatest solutions in the IT market.

To this end, we are very happy to announce that Coretek are very close to completing our Google Partner Certification and are due to become an official Google partner!

This means that we can provide and support products across the Google ecosystem including:


And many more…

We will not only be certified to install and support all of the Google products but we will also be able to offer some very exciting discounts and offers! This will not only include products like G Suite but hardware such as Chromebooks and Tablets as well.

At Coretek, we are very excited to see how Google are developing a suite of products that are offering Cloud-based technology (so you can access your files from anywhere) and at a very affordable price too.

Watch this space on more news on our Google partnership in the next few weeks.

End-of-Hants-IT-Services

End of Hampshire IT Services – How We Can Help

As you are probably aware, Hampshire IT are stopping many services during 2021. The idea of changing suppliers can be daunting; ending up with unreliable IT systems can increase frustration and waste time for everyone.

The key deadlines are as follows:  

  • Microsoft Licensing – 31 October 2020 
  • Centrally managed McAfee Anti-virus – 31 December 2020  
  • IT Service Desk – 31 July 2021
  • Hampshire Hosted Service (HSS) – 31 July 2021

If you have not yet made allowances for these services, you need to act so do not hesitate to get in touch and we will be happy to help. 

It is possible to remove this frustration, gain back those wasted hours, and make the most of your IT budget. Coretek have been helping primary schools in Hampshire and Dorset do exactly this for over 21 years.

We follow a proven 4-step plan to ensure you have exceptional IT services:

  1. Get to know you – We get to know you and your unique requirements by carrying out a detailed survey of your current systems and discussing what you want to achieve from your IT.
  2. Fix any issues – Any issues that are causing frustration are investigated and resolved. Our solutions are impartial, represent best value and are guided by our 21+ years of experience.
  3. Keep things running smoothly – Once your IT is in a reliable state, we keep it that way by providing real-time monitoring, unlimited remote support, and strict SLAs to get your calls resolved fast.
  4. Plan for the future – With the peace of mind that your IT is working, we help you plan for the future. Our annual budget report helps you forecast up to 3 years in the future so there are no nasty surprises.

If you sign up with our Total Care ICT support package before 1 August 2021, your first 3 on-site support visits will be completely free of charge.

Imagine no more time spent dealing with issues or wasted money from poor advice. Having reliable and efficient IT systems allow everyone to focus on providing an exceptional learning environment that breeds success.

We would love to speak to you further about how we can help you move IT from a source of frustration to a source of inspiration. Either email us at enquiries@coretek.co.uk or call us today on 0800 304 7444 to speak to one of our friendly team.

COVID Secure Building Featured Image

How to Ensure Your Buildings are COVID-Secure with Paxton Access Control

COVID-19 or Coronavirus has changed the landscape for businesses throughout the world.

One of the biggest challenges is to curb the spread of the virus and as such, many measures and regulations have been put in place.

Maintaining social distancing is one of the key recommendations and as more and more people return to work, business owners will need to ensure that their buildings are COVID-secure.

Luckily, technology can help.

Access control systems like Net2 from Paxton can help in a number of ways to make your business COVID-Secure and to help keep your staff and customers safe.

Here are some of the considerations listed from Paxton in their Guide to COVID-Secure buildings:

  • Contactless entry & exit – hygienic access, touchless entry and exit points to stop the spread of germs
  • Flexible access permissions – meet social distancing guidelines, limit access to high traffic areas and implement one-way routes of movement to prevent crossover and cross-contamination
  • Occupancy management – know how many people are in your building and control people numbers to meet social distancing guidelines
  • Thermal scanning – use cameras to support health and wellbeing in high-security areas and identify people that could be at risk, quickly. Identify and help any person presenting a high temperature

If you would like to read more on how to prepare your buildings for COVID-19, here are some excellent resources with more detailed guidance:

How to meet the new government guidlines for COVID19

The Definitive Guide to COVID Secure Buildings Webinar – register here

As Paxton Registered Installers, Coretek Infrastructure Services can help with all of your access control needs. if you have any questions at all, please do not hesitate to get in touch.

Paxton Registered Installer Logo
Blog Featured Image Protect Your Mobile

How to Protect Your Mobile From Hackers and Viruses

For some reason, mobiles are often forgotten when considering security even though these devices contain access to our email and data, just like a laptop or computer does. Not to mention that they are infinitely easier to lose or steal. Taking a few minutes to implement the suggestions below will keep your mobile far more secure.

Use a strong passcode and enable auto-lock

Just like with your laptop, having no passcode on your mobile is comparable to handing over your details to all and sundry. Set a complex passcode of at least 6 digits and/or use retina scan or fingerprint scan.

Keep it up to date

Also very similar to your laptop or desktop, updates are available on your mobile device to close any security loopholes that can be exploited. Make sure these are kept up to date on a daily basis.

Turn on ‘find my device’ and remote wipe

If the worst happens and your mobile is stolen, there are a number of security measures you can put in place. The first of these is to be able to track your phone’s location. Apple devices have a feature called Find My iPhone and Samsung have a feature called Find my mobile. There are other options too such as Google’s Find My Phone and Cerberus.

If you can’t track it down, you have the option to remotely wipe your phone so at least your information is safe.

Don’t use auto-login for any sites or apps

The web browser on your mobile has the same “remember this website” feature that you see on laptops and desktops. And it is just as insecure. Save your passwords in a password manager instead (most of these have accompanying mobile apps).

Turn on encryption

Encryption can be enabled on most mobile devices and is an extra layer of protection if your phone is stolen. For iPhone, simply set a passcode and encryption is enabled automatically. For Android, encryption can be enabled in the settings under Settings > Security > Encrypt Device.

Want to find out more?

This blog article comes from one of the chapters from our ebook – The 7 Simple Steps to Protect Yourself Online in Minutes.

If you found it useful, why not download a copy now? It’s our jargon-free guide to help anyone vastly improve their online security right away. Even better, you can start implementing the steps right away and you don’t need any technical knowledge to do so.

7 Simple Steps Ebook Cover
7 Simple Steps Ebook Cover

By the way, it’s completely free. Download your copy now.

21st Birthday Featured Image

Happy Birthday to Us!

Coretek have just had our 21st Birthday! A massive thank you to our amazing clients, staff and partners who have helped us achieve 21 years in business. We couldn’t have done it without you!

How to secure your laptop featured image

How to Secure Your Laptop (Even if you are an IT Novice)

The humble laptop is a powerful workhorse and unsung hero. Work from anywhere and access your files without being restricted to a single location. This convenience comes at a cost though, as there are potential risks you need to be aware of.

Here are some recommendations to put in place to keep your laptop secure.

Keep the Operating System up to date

Updates can certainly be a sore subject for many. That little pop-up window that appears in the bottom-right corner of your screen or the “installing 1 of 50 updates” message that appears just as you are in a rush to leave the office can be annoying. But updates have an important purpose. Each update relates to a bug that needs to be squashed or a security hole that needs to be plugged. Installing your updates daily makes sure that your operating system is as secure as possible.

Set a complex OS password

You wouldn’t dream of leaving your house unlocked but many people seem to leave their laptop or desktop completely unprotected with no password. Take a minute to set a secure password and give your machine an extra level of protection. If you need help, check out our guide on how to set a secure password and keep your passwords safe.

Encrypt your hard drive

If the worst does happen and your laptop is stolen, the decision of whether the thief will try and hack into your machine or simply wipe it largely depends on how easy you make it for them. Setting a password is the first step and encrypting your hard drive is the next step.

This isn’t as difficult as you might think. If you have Windows 8.1 or 10, chances are that your drive is already encrypted by default. Here is how you can check. Some older versions of Windows have an encryption tool called BitLocker. You can find out if your version has BitLocker here.

If you have a Mac with an OS X version 10.7 (Lion) or later, you have access to a built-in encryption program called FileVault 2.

Backup your files

Ideally, your laptop will not fall into the wrong hands. However, if this happens, you want to make sure that you have a backup of all the important files saved on your laptop. Of course, this also applies if your hard drive fails (trust us – it’s more common than you think).

This process doesn’t have to be complicated. There are a number of providers that allow you to save your files to the cloud such as OneDrive, Dropbox or iCloud. You can set these up as a folder on your laptop and simply drag in the files you want to have backed up.

If you are more tech-savvy, you can get free backup software such as EaseUs Todo Backup to do the job for you. This will automatically back up your files to the cloud or an external USB drive on a schedule of your choice.

The simple rule to follow with any backup is to make sure you have a copy of any important files in at least two different places.

By following the above rules, you can be confident that your laptop is far safer than before.

Want to find out more?

This blog article comes from one of the chapters from our ebook – The 7 Simple Steps to Protect Yourself Online in Minutes.

7 Simple Steps Ebook Cover

If you found it useful, why not download a copy now? It’s our jargon-free guide to help anyone vastly improve their online security right away. Even better, you can start implementing the steps right away and you don’t need any technical knowledge to do so.

Windows 7 end of support

Windows 7 support ends next week

By now you are probably fed up with the numerous articles, tweets and warnings about the end of support for Windows 7 but just in case you aren’t aware, we have put together this quick blog post to keep you updated.

Find out the details regarding the change and what you need to know if you still are using any Windows 7 machines.

When does Windows 7 support end?

Windows 7 support ends on 14th January 2020. Yes, support ends next week!

As Windows 7 was released in 2009, the operating system is now over 10 years old. Microsoft has introduced three newer Windows iterations since then (Windows 8, 8.1 and 10) and due to its age, Windows 7 has now reached end of support.

In most instances, a company stopping support for such an old product would hardly cause a stir but as Windows 7 has been an extremely popular release, there are many people who will be affected. According to a survey carried out by anti-virus giant Kaspersky in late 2019, there are as much as 38% of people still using Windows 7.

What exactly is covered under Windows 7 support?

What exactly does end of support mean? Well, Microsoft sums it up quite nicely as follows:

“[The] end of support for Windows 7 will be January 14, 2020. After that, technical assistance and software updates from Windows Update that help protect your PC will no longer be available”

Although Windows 7 was released in 2009, Microsoft still actively works on the product by fixing any issues, including patches for any security vulnerabilities that they find. This will cease once the product reaches the end of support date. In addition, if users have any issues with Windows 7, Microsoft will no longer offer any assistance.

Can I still use Windows 7 after the cut off date?

Yes, Windows 7 will not magically stop working on 15th January. It will function much the same (at least initially) but you will need to be prepared for the security and reliability issues that will be inevitable with the lack of updates.

What risks are there to continue using Windows 7 after the cut off date?

The main risks are related to the lack of software updates, in particular, those that cover the security of your PC. Without these, your computer will be at a greater risk of viruses and malware than with a supported version of Windows.

There is also a legal side to consider. If you process your client’s data, you have a responsibility to keep this data safe under both the Data Protection Act and GDPR and again, Windows 7 could pose a potential risk here.

Thirdly, as aforementioned, there is the risk that if you need help with Windows 7 or run into any problems, Microsoft will not be able to help.

Will the Windows 7 end of support affect Office 365?

Having Windows 7 could potentially cause issues for Office 365 users following the cut off date. Microsoft guarantees Office 365 will only work correctly on supported Windows versions. Therefore, this will not cover Win 7.

Their recommendation is for any Office 365 users to upgrade to a supported version of Windows.

What options are available to upgrade my Windows 7 PC?

The general recommendation for most people is to upgrade to Windows 10. This is Microsoft’s latest operating system which has been in use for around 5 years and is widely considered to be the best version of Windows since Windows 7. As it uses the familiar Start Menu, the learning curve for current Windows 7 users should be fairly minimal.

When it comes to installation of Windows 10, you have two main options; either a fresh install or an upgrade.

The advantage of a fresh install is that this is the cleanest option that does not leave any old files behind but is more technical and will require all files to be backed up beforehand.

Upgrading is a more straightforward process that will provide the option for you to keep all of your files (although it is still recommended to back these in just in case).

It is worth checking that your PC meets the Windows 10 minimum specifications before upgrading. In reality, you will need to double most of the minimum specs to ensure that Windows 10 will run adequately.

If you have any questions regarding the end of Windows 7 support, please get in touch.

Christmas 2019 Blog Image

Christmas Opening Hours

We hope everyone has an enjoyable Christmas and New Year. Coretek will be taking a short break for Christmas Day, Boxing Day and New Years’ Day and then will be back raring to go for 2020.

Here are our opening hours over the holiday period:

Christmas Eve – Open

Christmas Day – Closed

Boxing Day – Closed

December 27 – Open 9 to 5

December 30 – Open 9 to 5

New Year’s Eve – Open 9 to 5

New Year’s Day – Closed

SharePoint File Restore Blog Featured Image

How do I restore a file in SharePoint or Teams?

File restore is always a vital feature to have. You can never be prepared for that moment when an important document is accidentally deleted, overwritten or even worse, infected by malware.

A common misconception is that by storing your documents in the cloud, you relieve yourself of any responsibility for backing these documents up. That fact is, this simply isn’t true.

Your cloud provider i.e. Microsoft, AWS, Dropbox etc. are responsible for keeping their service online within their SLAs but if you accidentally delete a document, it is generally up to you to get it back.

I say “generally,” because Microsoft have now brought in some additional features in Office 365 to help you out.

The first of these is the recycle bin. This isn’t a new feature but it’s one that many people aren’t aware of. Just like the recycle bin on your Windows desktop, if you accidentally delete a file, you can go in there and restore it.

How to restore a file from SharePoint recycle bin

If you delete a file in SharePoint, you can restore this from the recycle bin by following these steps:

  1. Browse to the Document Library that contained the file you accidentally deleted.
  2. From the left-hand menu, select Recycle Bin.
  3. Choose the file in the list and then click on the restore button in the main bar.
SharePoint File Restore Image 1
SharePoint File Restore Image 2

How to restore a SharePoint Document Library

Microsoft have recently extended this functionality to be able to restore an entire document library to an earlier date. This was announced by Microsoft earlier in 2019 and has now been rolled out to Microsoft 365 and Office 365 tenancies.

This feature would be particularly useful in situations where the entire library had become compromised, such as with a malware infection.

Here is how you restore a Document Library:

  1. Browse to the Document Library that you wish to restore to an earlier time.
  2. Click on the cog icon in the top-right to bring up the settings menu.
  3. Select ‘Restore this library’. Note – this option will only appear if you are logged in with an account that has owner permission over the document library.
  4. From the drop-down ‘Select a date’ menu, choose an option of when you want to restore from. If you need to specify an exact date, choose ‘Custom date and time’.
  5. You can then use the slider to choose the date you require.
  6. Finally, choose the exact point you wish to restore from by ticking the relevant time from the list.
  7. Click ‘Restore’.
SharePoint Library Restore Image 1
SharePoint Library Restore Image 2

Conclusion

So there you have it. A couple of ways to restore files in SharePoint that you may not have previously been aware of. Happy restoring!

Password Safety Blog Featured Image

How to Keep Your Passwords Safe

Strong security starts with your accounts. If your accounts have weak, insecure and unsafe passwords that can be easily guessed or cracked then you will be leaving yourself open to anyone walking right into your online life and taking whatever they like.

Here are the steps you need to take to ensure you are keeping your passwords safe.

Have a complex password

Go through all your passwords right away and make sure that they are:

  • At least 8 characters long (15 or more is better)
  • Contain all of the following: uppercase, lowercase, numerical, special character (?!# etc)
  • Much better is to auto-generate a password using a Password Manager (see below)

As an example, “K3*#8ics&LE@%Du” is a strong password. “Password1” is not.

Bonus Tip – Auto-generate your complex passwords using a password manager (see below).

Don’t have the same password for each account

A fairly obvious one this – if you have the same password for every account, someone only needs to guess the password right once to get access to all of your accounts. If you have any duplicate passwords, change these right away.

Bonus Tip – Your password manager can check this for you.

Use a password manager

Unless you have a photographic memory, it’s going to be pretty tricky to remember all of your passwords, especially if you have created unique and complex passwords as recommended above.

A password manager is going to save your life and you will probably wonder how you ever lived without it.

The purpose of a password manager is to safely store all of your passwords in an encrypted form. What’s better is you only need to remember one master password to access all of them. The only downside is that you need to make sure that your master password is very strong and whatever you do, don’t forget it!

There are a number of good options to choose from including LastPass, RoboForm and KeePass.

Don’t save website passwords in your browser

You know that really handy message that pops up in your web browser that says “do you want to remember this page?”. Well, it might be really handy but it’s also very insecure. Stick with a decent password manager to store your website passwords.

Use “forgot your password” questions with care

When you set up a new account, you may be asked to enter additional security questions such as mother’s maiden name, place of birth etc. These are in place in case you forget your password but be very careful when using these, especially if they can be easily guessed or looked up. A much better approach is to skip these altogether and save your password in your password manager so you can’t forget it.

Bonus Tip – use a different “secret” email address for your ‘reset your password’ settings, protected with an extra secure password.

Use 2 Factor Authentication

Some websites will allow you to turn on something called 2 Factor (or Form) Authentication. This is a feature that requests an additional form of authentication, as well as your password.

This is commonly used on online banking websites where you will need to enter your password and an additional code generated from a secure key or mobile phone app. This means that even if someone does guess your password, they will not be able to access your account without the additional code.

Many sites allow you to enable 2FA and there are a number of free apps to choose from such as Google Authenticator.

Want to find out more?

This blog article comes from one of the chapters from our ebook – The 7 Simple Steps to Protect Yourself Online in Minutes.

7 Simple Steps Ebook Cover

If you found it useful, why not download a copy now? It’s our jargon-free guide to help anyone vastly improve their online security right away. Even better, you can start implementing the steps right away and you don’t need any technical knowledge to do so.

By the way, it’s completely free. Download your copy now.

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