Effective IT Support for Southampton
Get your IT issues resolved quickly and efficiently so you can focus on your best work.
0800 304 7444 
enquiries@coretek.co.uk0800 304 7444
enquiries@coretek.co.uk
Local support with international experience
You deserve a more effective IT support provider. Our IT support services are designed to remove the disruption and frustration that comes from ineffective IT.
All of our IT services are designed to fix your IT issues as quickly as possible, with minimal fuss. From unlimited remote support where you can call as often as you need, to having your own dedicated contact to keep you continually informed.
Coretek are proud to be a local business based in Southampton, but with an international pedigree. We’ve provided leading IT services to organisations across the globe for over two decades. This, alongside our partnerships with the industry’s top names like Microsoft, Google and Dell, means you can trust Coretek with your IT.
Book a Free IT Consultation
We’ll analyse your existing IT set up along with your business needs and provide you with a visual map of your existing IT network and our recommended solution
Unlimited
remote support
No more hidden charges or being charged for every call. With our unlimited remote support, you pay one single fee and can call us whenever you need. For less than the cost of a single full-time technician, you can utilise the experience of our entire ITIL ServiceDesk team anytime you need us.
Full asset management
Through us, all assets are recorded and managed on your behalf, so you won’t have to worry about warranty expiration dates or replacements.
Dedicated consultant
Our highly knowledgeable IT consultants will assist you in aligning your IT systems with your business objectives. Your IT vision will be reviewed every 3 to 6 months to ensure you continue to receive exceptional customer service.
Our IT support service
Using our robust, secure, and easy-to-use remote access solution, you can access your desktop and files from anywhere. It is accessible from any machine and fully encrypted. This solution provides a solid foundation for remote working, which can scale up and down as you need.
As well as monitoring your systems while you sleep, we carry out regular checks on all areas of your IT. Backups, antivirus, and hardware are included in these system checks to keep your IT systems running smoothly.
In order to keep you informed, we send you a monthly systems summary report and a yearly budget report written in plain English.
Our IT team is structured into dedicated roles and trained to high standards, allowing our engineers to understand and resolve issues quickly. Our management team ensures ticket loads are balanced correctly, resulting in an average fix time of approx. 2 hours and 30 minutes across all IT support tickets.
Don't just take our word for it
“I have had the pleasure of working with the Coretek team under multiple companies and for well over a decade. Their trusted advice and implementation including moving to the cloud has paid dividends, allowing us to move to a bigger office, have staff working in multiple sites and helping to easily transition to home working under COVID.
It is reassuring to know they are always on hand for both supporting our staff and to provide consultancy in helping us plan our IT strategy. I would have no hesitation in recommending their services and look forward to continuing our excellent working relationship into the future.”
Nigel Newman
Director at Smith Newmans
IT support options to suit your needs
We offer a range of packages based on the level of support you require.
Comprehensive – Total IT Care Support
Coretek’s flagship product is our Total Care IT Support package.
As standard, you will receive unlimited support and access to our highly experienced team at any time. For any issues that cannot be resolved remotely, we also provide flexible on-site support.
Our managed IT services include proactive monitoring of your systems and asset tracking, so you can relax by outsourcing your IT headaches to us.
Flexible – Coretek Service Credits
Coretek Service Credits, or CSCs, are our pay-as-you-go solution. These support hours can be purchased as and when support is required.
This solution is designed for smaller businesses and schools that require some support services but may not need the entire Total Care package. CSCs packages are great value for money, with our packages starting at 12 CSCs.
Flexible –
On-Site-Support
All of our on-site support is covered under CSCs. This allows our clients to only purchase and pay for the on-site hours that they actually need and use.
Our on-site CSCs are completely flexible – meaning you can use them whenever a site visit is required. Every client has a designated primary technician to ensure you receive continuity of service and the reassurance that comes with a familiar face that knows you and your systems. You can also book in a regular fortnightly or monthly visit – it is completely up to you.
Total Care Support
+ On-Site CSCs =
Complete IT Support Cover
Our on-site CSCs are made to fit around our Total Care package for clients that desire the highest level of IT assistance.
This offers an unrivalled degree of support, including on-site assistance and unlimited remote assistance.
IT Support in Southampton
Southampton is a historic port city that is home to the Coretek office. It’s one of the biggest technology hubs in the South coast.
A few things that Southampton’s famous for is being the location that Titanic departed from, just one part of its maritime history. It’s also well known for its docks and port, being one of the key stops for some of the world’s biggest cruise liners. Other notable locations include SeaCity Museum, the New Forest and St Mary’s, the home of Southampton FC.
We’re proud to be based right here in the Southampton area. We serve several businesses across the greater Southampton area from the city centre to Ocean Village, Sholing, Milbrook, Shirley, Bitterne, Eastleigh and more. If you’re a Southampton-based business looking for exceptional IT services, be sure to get in touch.
Frequently Asked Questions
What do IT support services do?
IT support services, as the name suggests, involves supporting businesses with their IT environment. The aim is to provide expert support and ensure systems are running reliably and efficiently. The end result is more time for you to concentrate on running your business and achieving your business goals.
What's included in IT support?
IT support covers everything you need to resolve any IT issues and keep your IT systems running smoothly. From remote and on-site support, to regular systems checks, ongoing advice and asset management.
What are the different types of IT support?
There are various possible types of IT support. From on-site to remote support, break-fix, hardware support, software support and more. Coretek’s support revolves around managed IT services – which is a comprehensive solution managing all areas of your IT.
Follow Us
Follow Us
© 2023 Coretek Group, all rights reserved. | Privacy Policy | Terms & Conditions | Modern Slavery Policy