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Coretek are now ISO 9001:2015 accredited!

We have some exciting news – Coretek are now ISO 9001:2015 accredited!

Our company are fully committed to providing our clients with a continually high quality and dependable service. To ensure our service levels remain high, we are externally audited every year by BSI.

This audit consists of going through our company and processes with a fine-tooth comb to make sure that we continue to adhere to the latest standards.

What this means for our clients and potential clients is that you don’t need to take our word that we provide a great service – we have an independent company checking for you.

About ISO 9001

ISO 9001 is widely regarded across the world as the leading standard for quality management. It has been proven that companies that follow the standard offer considerably improved products and services and in addition, make fewer mistakes.*

Furthermore, ISO 9001:2015 is the very latest iteration of the standard so you can be confident that we are measured against the very latest principles.

The regular assessment is put in place to ensure that quality management is inherent and continually improved, rather than a one-off qualification that is achieved and then quickly forgotten.

How to find out more

If you have any questions about the ISO 9001 qualification, please give us a call and we will be happy to share our experience and help however we can.

*Source: BSI Benefits survey – BSI clients were asked which benefits they obtained from ISO 9001:2008

What is Business Continuity and Disaster Recovery?

A Business Continuity and Disaster Recovery (BCDR) solution, as well as the associated technical and business plans, ensure that required (or all) business services can continue in the event of a critical service outage that exceeds a business defined limit. This outage may affect local infrastructure, or it may affect additional infrastructure or services that are business critical but hosted externally to the business. These external services may be covered by their own BCDR guarantees.

Essentially, Disaster Recovery is seen as a subset to Business Continuity which deals with many business wide concerns and plans for different types of unforeseen issues, whereas Disaster Recovery is a more focused look at how IT (and associated services like telephony) would continue in the event of a critical outage.

Business requirements for BCDR are the most important pieces of information to get right and should be done before any potential solution is considered. This is because a business with requirements for a same day Recovery Time Objective (RTO) and a 5-minute Recovery Point Objective (RPO), would require a very different (and generally more expensive) solution to a business that has requirements for a 5-day RTO and a one day RPO.

What are RTO and RPO?

The Recovery Time Objective (RTO) is the period of time following an incident within which a product, activity or service must be resumed, or resources must be recovered. For products, services and activities, the recovery time objective must be less than the time it would take for the adverse impacts that would arise as a result of not providing a product/service or performing an activity to become unacceptable. – ISO 22301

The Recovery Point Objective (RPO) is the point to which information used by an activity must be restored to enable the activity to operate on resumption. This can also be referred to as “maximum data loss”. – ISO 22301

Business requirements for both the return to operation time, as well as the return point all affect the technical requirements and the end solution, as these business requirements can have wide ranging consequences on the plan and the infrastructure used for recovery.

How does this affect my IT services?

As recovery objectives shorten, effort is usually put into providing high availability or ready to go substitute infrastructure for business services, as opposed to restoring services from a backup. As this involves either additional infrastructure sharing a load or standby infrastructure ready to step in, resources must be allocated to check and maintain this additional infrastructure.

For short recovery objectives it is also absolutely critical to place priorities around business services so that if multiple services are affected in the event of a disaster, work can be correctly prioritized to restore the business critical services first. This is instrumental in the formulation of a successful BCDR plan.

If either the recovery requirements are incorrect, or change, it is imperative that everyone concerned be notified immediately, as these objectives have a major effect on the solution and the technologies that provide it.

I think I need a BCD plan… What are my next steps?

Coretek have extensive experience in providing tailored BCDR solutions for almost any business requirements. Solution options are available leveraging either our CoretekCloud platform or a leading third party public cloud provider. Contact Coretek today on 0800 304 7444 or email us on enquiries@coretek.co.uk to find out more or to discuss your requirements.

Coretek are now ISO 9001 accredited!

We are proud to announce that Coretek have received the ISO 9001:2008 accreditation.

This certification proves that we use a Quality Management System under the scope of “the provision of IT and cloud based technology solutions”.

So what exactly does this mean? The QMS ensures that we follow a process in everything we do. The goal is to provide peace of mind to our customers that we provide a consistently high level of service. Internal and external audits are carried out on a regular basis to keep us on top of our game.

Great customer service is at the core of everything we do here at Coretek and we are proud to have achieved this acclaim which proves how seriously we take this.

For more information on ISO 9001, check out the link below.

BSI Group – ISO 9001 Quality Management Overview