Tag Archives for " IT Support "

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Coretek are hiring for a IT Systems Consultant 1st/2nd line support – Apply Now!

Do you have a passion for technology and would love to build a career in the IT industry?

Coretek Group are an internationally established IT consultancy specialising in Microsoft solutions providing IT support, managed services and IT consultancy services to a diverse client base including the commercial and the educational sectors. Coretek Group are ISO 9001 accredited.

As a result of on-going growth, we have a requirement for an IT Systems Consultant – 1st / 2nd Line.

This role involves supporting existing customers, monitoring customers systems using Microsoft System Centre, working with our highly technical business team to develop our CoretekCloud solutions, managing client projects, assisting with the installation of hardware and software, general administration and documentation.

With a strong interest in customer service and a high technical knowledge, the ideal candidate will have an excellent telephone manner, customer facing skills, be self-motivated and interested in business development and have an excellent technical background. As this is a 1st / 2nd level support position, previous IT experience is essential and the candidate should be able to demonstrate a passion for building a career in the IT industry and the aptitude to progress into a consultant role.

We offer a comprehensive benefits package including; BUPA private health insurance, critical illness insurance, Coretek pension scheme, EMI (share) scheme and of course, company pool table!

Key Activities;
• Provide 1st and 2nd Line IT Support.
• Help co-ordinate support requests through to 3rd line technicians
• Assist the Coretek Business Services team with day to day operations
• Work closely with our customers to provide professional IT consultancy
• Work alongside the current team to develop and enhance Coretek’s service solutions

Key Skill requirements;
• Good understanding of core networking concepts
• Excellent fault finding and diagnostics skills
• Excellent customer skills
• Valid UK driving license
• Ability to work well in a team
• Excellent diagnostics thought process
• Must be able to provide “Exceptional Customer Service”
• Excellent telephone manner
• Hands-on experience working with Microsoft Technologies such as Windows Server 2008 R2 to Windows Server 2016, Windows 7 to 10, Office 365 and Azure
• Degree in IT or related subject or Microsoft certification
• Experience working with server/desktop hardware

Do not miss this opportunity become a key player in a progressive, fast-growing company specialising in Microsoft solutions. Please do not apply if you do not fulfill the above criteria. Closing date for applications will be Friday 4th May 2018.

Please email applications to hr@coretek.co.uk
Salary £16,034 – £23,049 depending on qualifications and experience.

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Case Study – How we nearly doubled Wellow School’s IT suite capacity without building work or breaking the bank

We recently completed a project for Wellow Primary School who are a Primary School based in Wellow.

They gave us the task of increasing the current suite of 17 machines to 30 which would allow each pupil to have a machine of their own. This all had to be completed within a fixed budget and a strict time scale. This needed to be ready for pupils to use in their new term beginning September 2017.

Here you can see what the It Suite looked like before the install.

For the solution we chose modern Dell Latitude All-In-One desktops. They offer the smallest desk footprint possible and due to having to fit almost double the amount of desktops into the same space, these were the best fit. They also have minimum cables and look very modern but also have the performance to handle the most demanding educational software. We also installed an oval shaped table which made best use of the available space in the IT Suite. Then the last thing we did was change the large chairs to smaller stools. In order to deliver this project in the most cost effective manner, we rebuilt the existing machines with Windows 10. This was delivered on time and within budget.

Once the project was completed, the school got an array of benefits from our solutions. Firstly, the use of the All-In-One desktops allowed for more space which enables the desks to look tidier and clear. An up-to-date and modern classroom means that the students can work seamlessly without any unnecessary distractions. By using an oval table and smaller stools we managed to maximise the empty space in the room which allowed for the extra machines to put without the room looking overcrowded. By updating the older machines, this meant that we did not need to purchase a whole suite of All-In-One desktops which therefore meant that we could keep this project as cost-effective as possible.

Here you can see the IT Suite after the install.

This is what the client had to say about our work within this project –

“Thank you so much for updating our IT suite – it’s looking fantastic!”

Beth Larcombe, Headteacher.

4th-day-of-christmas

On the 4th day of Christmas Coretek offered you…

Buy 50 CSC’s and Receive a FREE Amazon Echo Dot!

A ‘CSC’ is a Coretek Service Credit, which is an hour of our engineering time. Contact us for more information.

To redeem, contact us with the code: 4thDayOfChristmas

Voucher codes are redeemable until the end of January. Purchase does not have to be made on point of redemption.

Please contact us via social media, call or email us today to redeem this prize – 08003047444 or enquries@coretek.co.uk.

 

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SecureInternet – A brand new solution for fast and secure internet coming soon!

Coming soon – Coretek SecureInternet!

We have some exciting news! Here at Coretek, we have been carefully listening to our school and business clients and internet lines are one of the things that is most frequently requested.
In particular, schools have been telling us there is a clear need for fast and secure internet designed specifically for education.

With this in mind, we have been busy putting together an unbeatable package that meets the following needs:

  • Value – cost-effective and fits within school budgets
  • Secure – industry leading security against threats
  • Safe – filtering that keeps pupils safe online
  • Flexible – the autonomy to decide what sites to allow and block
  • Fast – above all…FAST speeds to cope with the needs of education

This package is currently in testing and should be ready for release within the next few months.

If you are interested in finding out more, you can register your interest by calling us on 0800 304 7444 or email us at enquiries@coretek.co.uk and we will make sure to notify you as soon as SecureInternet goes live!

But what if you’re a business? Don’t panic….we’ve thought this through! The new SecureInternet package can also be optimised for business use. Contact us today, to find out more.

Coretek are hiring a Junior IT Support Technician – apply now!

Do you have a passion for technology and would love to build a career in the IT industry?

Coretek Group are an internationally established IT consultancy specialising in Microsoft solutions providing IT support, managed services and IT consultancy services to a diverse client base including the commercial and the educational sectors. Coretek Group are ISO 9001 accredited.

As a result of on-going growth, we have a requirement for a Junior IT Support Technician.

This role involves; providing remote support to our clients over the phone and using remote access software, assisting with daily operations such as backup checks, building and configuring client machines and producing reports.

With a strong interest in customer service, the ideal candidate will have an excellent telephone manner, customer facing skills, be self-motivated and interested. As this is a junior position, previous IT experience is not essential however, the candidate should be able to demonstrate a passion for building a career in the IT industry and a willingness to learn.

We offer a comprehensive benefits package including; BUPA private health insurance, critical illness insurance, Coretek pension scheme, EMI (share) scheme and of course, company pool table!

Key Activities;
• Provide 1st Line IT support via phone and remote access software
• Daily operations checks
• Monthly status checks and reports
• Client machine builds
• Occasional on-site support

Key Skill requirements;
• Basic understanding of core networking concepts
• Good fault finding and diagnostics skills
• Excellent customer service skills
• Valid UK driving license

Desirable skills and experience;
• Ability to work well in team
• Good diagnostics thought process
• Able to work independently
• Some hands-on experience working with Microsoft Technologies such as Windows, Windows Server, Office, Office 365
• Some experience working with server / desktop hardware
• Some work experience preferred but not essential

Salary £12,675 – £17,428 depending on qualifications and experience.

Don’t miss this opportunity become a key player in a progressive, fast-growing company and to join our dynamic team. Closing date for applications will be Friday 28th July 2017.
Please email applications to hr@coretek.co.uk

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An introduction to Office 365 with Cowplain school!

Following on from our successful event at Microsoft HQ, we visited Cowplain School so they could receive their prize from being the runners up on the day!

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The theme for the Microsoft event was ‘Office 365 in Education’, so we decided to develop and expand on this topic in order to enhance the students knowledge on what really is Office 365.

The day consisted of two 2 hour sessions with the year 7 pupils at Cowplain School. We begun the day with a presentation that outlined what Office 365 is and how to sign up. We then touched on each of the Office 365 apps and how they can be used in education. The last app of the presentation was Sway, this is wen we introduced the days activity. The pupils were tasked with creating a Sway on their school, to be showcased at the upcoming open evening for new potential year 7 students.

The students separated off into 3 IT suites and begun the activity. The students currently have experience with Google Drive but wanted to learn more about Office 365 in order to begin using it at home and at school. So this was a totally new experience for all of the students. What followed was an array of collaborative, exciting sways that outlined why they enjoy their school. Throughout this activity we took into account how the students were working and how they were using the Office 365 app.

We gathered back in the gym at the end of each session to have a roundup of the days activities. We then announced a group from each class who really impressed us with their work. Each group was awarded with an Amazon voucher to use at their pleasure.

This day enabled us to teach many students about the wonders of Office 365 and how each of the apps can help within their education. It also meant the students were able develop within an app they had never even heard of before! Overall, a successful day!

Businessman using a digital tablet

Have you ever considered moving your business to the Cloud?

Are you tired of having to replace your main on-site IT hardware every few years?

Would you like your employees to be able to work from anywhere in the world?

Well, with CoretekCloud, you can! Built and designed by our team of in house experts, and backed by our ISO commitment to service quality and data security, we can help you transition your business to the cloud.

CoretekCloud is able to offer a variety of services, from off-site backups and data storage, to fully managed desktop and infrastructure-as-a-service environments. With little to no capital expenditure and fixed monthly user costs, why not speak to one of our team for more information on how CoretekCloud can benefit your business today!

Contact us today on 0800 304 7444 or at enquiries@coretek.co.uk